Refund Policy

Refund Policy

Upgrades 
Wanting more Agrimaster features?   
You can upgrade your subscriptions at any time by contacting us here. 
 
Downgrades 
Subscriptions can only be downgraded upon subscription expiry. 
Subscription downgrade requests are to be made in writing no less than 30 days prior to the subscription expiry date and by the plan holder.   

Cancellations:  
Subscription cancellation requests are to be made in writing no less than 30 days prior to the subscription expiry date and by the plan holder. 

Add On Products and Services
If you are unsure if an Add On product or service is suitable for your business, we are happy to discuss these in detail before purchasing.  
Add On products and services are non-refundable.  

‘Change of Mind’ Policy 
To ensure you purchase the subscription and service most suitable for your business we provide a consultative purchasing process where you can speak directly with our Sales team to evaluate if the products and services are suitable for your business. 
No refunds are applicable for ‘Change of Mind’.

30 Day Money Back Guarantee  
Within 30 days of purchase and prior to the product being registered or used, if the product does not function due to technical difficulties or platform incompatibilities, we may, at our discretion, issue a refund of the purchase price less a 10% restocking fee with a minimum charge of $220 (Inc. GST). 
Refunds are not issued once the product/s have been registered or used.  

We don’t want to see you go!  Reach out to us here and we can discuss your concerns. 

Agrimaster Customer Support
Mastergroup (Aust.) Pty Ltd
PO Box 7138
Shenton Park, WA 6008
Phone: 08 6380 8800